|
|
|
|
|
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Customer service
Speed
Percentage of official copy and official search applications processed within two working days
|
98
|
98
|
|
|
|
Percentage of all registrations processed within 18 working days |
80 |
88.6 |
|
|
|
Accuracy
Percentage of registrations processed free of any error |
98.5
|
98.8
|
|
|
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Overall satisfaction [1]
Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry |
Better than 95
|
98.4
|
|
|
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Financial
Percentage return on average capital employed |
3.5
|
23
|
|
|
|
Efficiency [2]
Cost per unit in cash terms [3] (real terms) [4] |
£29.89
(£21.17)
|
£25.84
(£18.30)
|
|
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Strategic development areas
Customer service
Introduce imagery-based access to Land Register Online |
|
Achieved - Aerial Land Locator launched in June 2006
|
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Land registration
Add a further 700,000 hectares of land to the total area of registered freehold land in England and Wales |
|
Achieved [5] - 1 February 2007 - 780,554 at year end
|
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Electronic service delivery
Introduce a prototype Chain Matrix service to provide transparency to residential conveyancing chains |
|
Achieved - Chain Matrix prototype launched 29 March 2007
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Other business
Establish a Land Registry Portal as a first step in implementing a single integrated customer interface for all electronic Land Registry information and services |
|
Achieved - Portal access established October 2006
|
