Key performance indicators for 2007/8

	Target 2006/7	Target 2007/8

Customer service Speed Percentage of official copy and search applications processed within two working days	98	98

Percentage of all registrations processed within 18 working days	80	80

Accuracy Percentage of registrations processed free from any error	98.5	98.5

Overall satisfaction [1] Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry [1]	Better than 95	Better than 95

Financial Percentage return on average capital employed	3.5	3.5

Efficiency Cost per unit in cash terms [2] (real terms)[3]	£29.89 (£21.17)	£29.88 (£20.61)

Strategic development areas Customer service Provide a sustainable and scaleable e-security infrastructure solution, providing role-based access, identity management and future e-signature functionality, for Land Registry’s external and business customer base	n/a

Land registration Increase in total area of registered freehold land in England and Wales	700,000 hectares	550,000 hectares

Electronic service delivery Complete a review of responses to the consultation paper on the Land Registration (Network Access) Rules and the Land Registration (Electronic Communications) Order and report to ministers	n/a

Other business development Move Land Registry corporate website to the new portal and establish the portal for the use of one or more of the following customer segments: citizens, conveyancers, lenders, estate agents	n/a

Results from quarterly satisfaction survey year to date from quarters 1, 2 and 3.
Based on the GDP deflator issued by the Treasury on 21 March 2007 (base year 1992/3).
The real term unit cost in the base year of 1992/3 was £30.65.