Speed Percentage of customers who are very satisfied/satisfied with the speed of service of official copy and official search applications [1]
99.3
99.2
Percentage of customers who are very satisfied/satisfied with the speed of service of registrations [1]
98.6
98.3
Average number of days taken to process:
first registrations
dispositionary first leases
transfers of part
dealings of whole
official copies
official searches
11
16
16
5
3
1
13
20
19
6
3
1
Percentage of general correspondence (letters, faxes and emails) responded to within five working days
97
97
Accuracy [1]
Percentage of customers who are very satisfied/satisfied with the accuracy of registrations
97.9
98.2
Overall satisfaction [1]
Percentage of customers who, overall, are very satisfied with the full range of services provided by Land Registry
47.1
49.8
Financial
Percentage cumulative reduction in fees since becoming a trading fund (1993)
53.7
47
Strategic
Number of registered titles (millions)
20.513
21.079
Percentage (area) of freehold of England and Wales registered [2]
54.47
59.46
Number of registrations:
first registrations
discharges
mortgages
transfers for value
leases
309,609
2,502,318
2,627,999
1,270,867
173,610
304,391
2,605,620
2,723,530
1,480,819
197,546
Result from quarterly satisfaction survey (Ytd Quarter 4).
