Nicky Heathcote, CAM, Telford Office

I joined Land Registry in 1988 as a caseworker and remain based in my local office, more recently becoming the Childcare Liaison Officer. I entered the CAM programme in October 2006 as I wanted to meet new challenges and see the bigger picture. My feet have not touched the ground since!

I have shadowed the Business Change Manager and the Head of Marketing & Communication, completed a national childcare review, participated in a leadership forum looking into web-based services and undertaken a secondment to Strategy Group as Business Planning Coordinator.

I've gained a tremendous insight into Land Registry's strategic objectives and transformation. Observing senior managers' decision-making at first hand has enabled me to stretch my strategic thinking and apply it to areas such as the childcare review.

The leadership forum opened up the world of commercial services and data sales. In my present post I have drafted the 2007/8 corporate plan and jointly prepared a presentation for the Chief Executive to deliver to a conference in Munich, as well as helping produce this report.