Education and training

Land Registry's Education & Training Group (ETG) continued to work with local offices to deliver free face-to-face training for customers across England and Wales on key land registration topics. These generic training events are designed to reduce the number of enquiries that customers need to make in their day-to-day work and assist them to deliver applications that are right first time.

ETG also created and delivered customer training for the e-conveyancing Chain Matrix prototype users to give them confidence in the way that the service works in practice and to help maximise the number of transactions that are entered into the system. An online tour of Chain Matrix was created using new software acquired by the group and can be viewed on the education & training pages of Land Registry's website.

Working closely with the Law Society's accreditation team, ETG has created Land Registry's first online training package for customers on the topic of easements and has acquired Law Society accreditation of its distance learning material as well as its face-to-face activity. We are also authorised to provide accredited training by the Bar Council, Institute of Legal Executives and Council of Licensed Conveyancers.

Working with customer representatives, ETG has gained valuable insights into the specific training needs of various customer groups. Using that knowledge, ETG has built the first elements of a portfolio of additional face-to-face and online training materials. These materials and events will shortly be offered to customers in addition to the existing free programme either at competitive cost, as an expansion of Land Registry's normal activities, or without charge.