Publication Scheme

Last updated: 31/12/2009

Contents

Introduction

Land Registry's Publication Scheme describes what information we make available or plan to make available. You can obtain information and publications by:

— downloading them from our website.
References in the scheme to 'Website' means the main Land Registry website http://www.landregistry.gov.uk/. The majority of documents on the website are only available to download as PDF files. To access them you will need Adobe Acrobat Reader installed on your computer. The main exceptions are the Land Registry application forms, which are normally available as MS Word documents, as well as PDF files.

— downloading them from a third party website.
Reference in the scheme to any other website includes the full website address of that site. We take no responsibility for the content of the websites of third parties.

— purchasing them from a listed supplier (for example, The Stationery Office)
having them supplied by us within 20 working days on written request. References in the scheme to 'Request' means a request for information made in writing to the: Publication Scheme Officer, Land Registry, Head Office Lincoln's Inn Fields London WC2A 3PH
E-mail: publication.scheme@landregistry.gsi.gov.uk
We are committed to delivering an open and transparent service whenever possible and it is our intention to publish information in our Publication Scheme that the public has an interest in viewing. However, please note that the release of certain information would prejudice our ability to detect or prevent crime and in the public interest will not be disclosed. In this respect the Land Registry will, where appropriate, apply reasonable consideration of the exemptions afforded under the Freedom of Information Act 2000.

We have 7 classes of Information. These are:

1.      Who we are and what we do
2.      What we spend and how we spend it
3.      What are our priorities and how are we doing
4.      How we make decisions
5.      Our policies and procedures
6.      Lists and Registers
7.      The services we offer

The 7 Classes of our Publication Scheme

1. Who we are and what we do

Land Registry was created as a separate government department in 1862 and became an executive agency on 2 July 1990 and a trading fund on 1April 1993. Peter Collis is currently the Chief Land Registrar and was appointed by the Lord Chancellor. He is the Head of Land Registry and reports to the Secretary State of Justice and Lord Chancellor. He is responsible for:

— Carrying out the role of registrar referred to in the Land Registration Act 2002, the Land Charges Act 1972 and the Agricultural Credits Act 1928 and is responsible for keeping the registers established for the purposes of those Acts.

— Making an annual report on the business of Land Registry to the Lord Chancellor and publishing that report.

— Managing and controlling the Land Registry Trading Fund.

— Managing the funding operations (that is those limited to the conduct of business under the Land registration Act 2002, the Land Charges Act 1972 and the Agricultural Credits Act 1928 as well as the provision of services in wider markets relating to registration and the management and marketing of information relating to land and property so that the income of the fund:

— Consists principally of receipts in respect of goods and services provided in the course of the funded operations, and

— Is not less than sufficient, taking one year with another, to meet outgoings properly chargeable to the income and expenditure account.

— Achieving any further financial objectives determined by the Lord Chancellor, with Treasury concurrence.

— Carrying out the responsibilities of Accounting Officer of the trading fund. In this capacity, he is responsible for the proper, effective and efficient use of the resources and ensures compliance with the requirements in ‘Managing Public Money’ and with any general guidance issued by the Treasury and the Cabinet Office.

— Ensuring that all expenditure he incurs in respect of the funded operations are to be paid out of the trading fund.

— Paying into the Consolidated Fund each year a dividend equal to the required rate of return on average capital employed.

— Establishing and maintaining general, capital and other reserves in the accounts of the trading fund and may pay into the Consolidated Fund and amounts standing in the reserves of the trading fund that at any time appear to him to be surplus to the foreseeable requirements of the funded operations.

— Investing, if he wishes, money not immediately required in such Government securities as the Treasury may approve.

— Appointing the staff of Land Registry.

— Determining, in agreement with Treasury, the amount and time of any payment out of the trading fund into the Consolidated Fund in respect of staff pensions and associated administrative expenses.

— Authorising staff members of Land Registry to carry out his functions.

Roles and responsibilities

Land Registry Directors

Organisational Structure

Since April 2006 Land Registry has operated with two boards: the Land Registry Board, including two independent non-executive directors, and the Executive Board, which has the same membership but excludes the non-executive directors. The Land Registry Board assists the Chief Land Registrar and Chief Executive in his ultimate responsibility and accountability for the good governance and overall performance of Land Registry. It sets out a mission and vision for Land Registry and owns the values that guide the organisation as it moves forward. It determines the future strategies for Land Registry and the organisational structure that will enable those strategies to be realised. It is the forum in which strategies and major policy issues are discussed and decided. The Executive Board delivers the annual business plan and is responsible for the day-to-day management of Land Registry. These boards are supported by a number of subsidiary boards, which either oversee specific aspects of Land Registry’s operations or provide assurance.

Information about our legislation

A great deal of legislation has an effect on Land Registration, either directly or indirectly, but Land Registry currently derives most of its practice and procedure from the following:
The Land Registration (Electronic Conveyancing) Rules 2008
The Land Registration (Network Access) Rules 2008
The Land Registration (Proper Office) Order 2009
The Land Registration (Proper Office No.2) Order (Comes into force on 11/01/2010)
The Land Registration Fee Order 2009
The Commonhold (Land Registration) Rules 2004
The Land Registration Act 2002
The Land Registration Rules 2003
The Land Registration Act 2002 (Transitional Provisions) Order 2003
The Land Registration Act 2002 (Transitional Provisions) (No.2) Order 2003
The Land Charges Act 1972
The Land Charges Rules 1974
The Land Charges Fees Rules 1990
The Agricultural Credits Act 1928
The Agricultural Credits Regulations 1928
The Agricultural Credits Fees Order 1985
Note: Where appropriate this includes any amendments to the legislation.

Corporate Responsibility

Corporate responsibility is the continuing commitment by businesses such as Land Registry to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families, as well as the local community and society at large. In 2007 we joined Business in the Community, which comprises more than 700 of the UK’s top companies committed to improving their positive impact on society. Our ongoing membership of Business in the Community has contributed to the updating of our corporate responsibility action plan. The recent foundation of a steering group will further promote our vision to encourage socially responsible business behaviour, focusing on successful delivery of our corporate responsibility and sustainable development obligations. Environmental management systems and sustainable procurement continue to be major items on Land Registry’s corporate responsibility agenda. We have continued with external audits of our accreditation to the ISO 14001 Environmental Standard, demonstrating the effectiveness of our Environmental Management System and achieving continued certification. Our procurement team is working to ensure we are a leading government department in the area of sustainable procurement, taking forward requirements set within the Government’s Sustainable Procurement Task Force Action Plan.

Contact Details for Land Registry

Land Registry Main Website: www.landregistry.gov.uk

Publication Scheme Officer
Land Registry, Head Office
Lincoln's Inn Fields
London WC2A 3PH
E-mail: publication.scheme@landregistry.gsi.gov.uk

Freedom of Information Officer
Land Registry, Head Office
Lincoln’s Inn Fields
London WC2A 3PH
E-mail: foi@landregistry.gsi.gov.uk

Data Protection Officer
Land Registry, Head Office
Lincoln’s Inn Fields
London WC2A 3PH
E-mail: dataprotection@landregistry.gsi.gov.uk

Land Registry Copyright Enquiries
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside CH41 6DU
E-mail: copyright@landregistry.gsi.gov.uk

Welsh Language Coordinator
Land Registry Wales Office
Ty Cwm Tawe,
Phoenix Way,
Llansamlet
Swansea SA7 9FQ
E-mail: eleri.jones@landregistry.gsi.gov.uk
 
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside CH48 6DU
E-mail: commercial.services@landregistry.gsi.gov.uk
Telephone 0151 473 6137
 
Customer Services
Land Registry Head Office
Lincoln’s Inn Fields
London
WC2A 3PH
E-mail: customer.services@landregistry.gsi.gov.uk
Textphone: 0800 0153552
 
Land Registry Qualification
Land Registry, Nottingham Office,
Government Buildings
Chalfont Drive
Nottingham
NG8 3RN
Email: qt@landregistry.gsi.gov.uk

Office of Public Sector Information
OPSI
102 Petty France
London SW1H 9AJ
and Kew
Richmond
Surrey TW9 4DU
Website: http://www.opsi.gov.uk
 
The Stationery Office
The Stationery Office (TSO)
PO BOX 29
St Crispins
Duke Street
Norwich NR3 1PD
Telephone: 0807 600 5522
E-mail: book.orders@tso.co.uk
Website: www.tso.co.uk
 
Information Commissioner
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: http://www.ico.gov.uk

2. What we spend and how we spend it

Financial Statements

Land Registry’s financial information including annual accounts, cash plans, Trading Fund Order, financial planning and control and investment is obtained via our annual report.

HM Land Registry Annual Report and Accounts

DESCRIPTION: Yearly report and accounts for Land Registry dating back to 1993 Available as a hard copy since 1993 and electronically since 1999. Our annual report is free electronically but there is a fee for a hard copy.

Capital Programme

Land Registry’s Annual Report and Accounts shows a breakdown of capital expenditure by broad category. A further breakdown can be provided on request. Land Registry does not have any private finance initiatives or public-private partnership contracts.

Pay and grading Structures

Land Registry follows the Civil Service grading structure. However, additional grades were introduced and some renamed so that they relate more closely to the work of the organisation. The table below is a brief summary of the grades.

Procurement Procedures

The Corporate Procurement group deals with procurement procedures at Land Registry. The group is responsible for developing and implementing Land Registry’s procurement policy. The policy reflects all UK procurement legislation, Government policy and guidelines, and business best practice. Corporate Procurement forms part of the Finance Directorate. It is headed by the Chief Procurement Officer who reports to the Finance Director.

— Procurement Policy

DESCRIPTION: Corporate policy reflecting all UK Procurement legislation.
Obtained on request.

Lists of Contracts awarded and their value

— List of Contracts

DESCRIPTION: Current list of contracts at Land Registry
Obtained on request.

Financial Statements for projects and events

High-level data on major projects can be extracted from our financial accounting system and supplied on request.

Internal Financial Regulations

The Accounting Rules and practices under which Land Registry operates are available from the Treasury website. Internal rules on expenditure on travel and subsistence is contained in our Travel and Subsistence Policy, which is available on request.

3. What are our priorities and how are we doing

Strategies and plans etc

Listed below is general information about Land Registry, corporate publications, performance, history, available services, and future initiatives.

— HM Land Registry Annual Report and Accounts

DESCRIPTION: Yearly report and accounts for Land Registry dating back to 1993
FORMAT: Hard Copy (1993 – Present Day); Electronic Version (1999 – Present Day)
Obtained free from our website or available to purchase at a cost from The Stationery Office. The Stationery Office will be able to provide details of the cost.

— HM Land Registry Annual Business Plan

DESCRIPTION: Yearly Business Plan for Land Registry containing our objectives and Key Performance Targets.
FORMAT: Hard Copy (1993 – Present Day); Electronic Version (1999 – Present Day)
Obtained via our website.

— HM Land Registry Blueprint

DESCRIPTION: Long term business strategy for Land Registry
Obtained by request.

— E-Business Strategy 2001 - 2011

DESCRIPTION: Long term e-business strategy for Land Registry
Obtained via our website.

— Strategy for implementation of e-conveyancing

DESCRIPTION: The business strategy for the implementation of E-Conveyancing in England and Wales.
Obtained via our website.

— Publications produced by the Technical Assurance Group (TAG)

TAG Reports

DESCRIPTION: Reports review the work undertaken by the TAG during the current financial year. The reports cover i.e. Land Registration Practices & Procedures
Obtained by request.

— Publications produced by Internal Audit

Annual Report

DESCRIPTION: Head of Internal Audit’s Annual Report to Land Registry Board.
Obtained by request.

— Publications produced by International Unit

End of Year Report

DESCRIPTION: Yearly reports for Land Registry’s International Unit dating back to 2003

Statement of Capability

DESCRIPTION: Statement of Land Registry’s capabilities and services

Supporting effective Land Registration Worldwide

DESCRIPTION: Describes the activities of Land Registry’s International Unit
All obtained via our website, free of charge

— Publications produced by Independent Complaints Reviewer (ICR)

Annual Report

DESCRIPTION: Annual reports of the Independent Complaints Reviewer to Land Registry from 1999 to the present day.
Obtained from the website of the ICR

— Diversity Strategy

DESCRIPTION: Long term diversity strategy for Land Registry
Obtained via our website

— Diversity Delivery Plan

DESCRIPTION: Yearly Plan for Land Registry containing our diversity objectives from both the Diversity Strategy and Single Equality Scheme
Obtained on request

Performance reports to Parliament

— HM Land Registry Framework Document (2008)

DESCRIPTION: This document sets out the framework within which Land Registry operates, including the Registry’s responsibilities to its customers and its accountability to the Lord Chancellor and Secretary of State for Justice.
Obtained via our website

— Reports to Minister

DESCRIPTION: 6 monthly reports to the Minister for Land Registry
Obtained by request

Service Standards

— HM Land Registry: Statement of Service Standards

DESCRIPTION: This booklet sets out our commitment to provide a high quality service to our customers and the standards of service they can expect from us.
Obtained via our website

— Geographic Information Charter Standards Statement

DESCRIPTION: Statement detailing the reasons behind Land Registry adopting the Geographic Information Charter
Obtained via our website

Statistics

— Land Registry Performance against its Key Performance Targets

DESCRIPTION: Statistics
Obtained by request

— Performance Results for each Land Registry Office

DESCRIPTION: Statistics
Obtained by request

— Finance Statistics

General Land Registry Financial Statistics

DESCRIPTION: Statistical information such as staff numbers, sickness rate etc.
Obtained by request

Note: Some of the material in this document type is derived from information that we consider to contain exempt material. Where this occurs the material will clearly show where information has been withheld and explain what exemption has been applied and why. Typically information may be withheld if its release would compromise the health and safety of staff or national security.

— ‘Long Term Debt’ Statistics

DESCRIPTION: Statistical information
Obtained by request

— Land Registry Payment Performance Statistics

DESCRIPTION: Monthly tables (24 Local Offices)
Obtained by request

— Land Registry Payment Performance Statistics

DESCRIPTION: Monthly tables (Whole Agency)
Obtained by request

— Training Statistics

General statistics relating to training and development in Land Registry

DESCRIPTION: Statistical information
Obtained by request

— Statistics on secondments and interchange opportunities

DESCRIPTION: Statistical information
Obtained by request

4. How we make decisions

Major policy proposals and decisions

Land Registry can only do what our legislation allows us to do. If we wish to amend the Rules or Fee Order for example then we have to undertake a consultation exercise with Ministerial approval before processes can be amended and changes introduced. Land Registry's Blueprint represents the current view of our future and aims to deliver how the organisation will need to develop to cater for customer needs and requirements. It also details how we need to change in order to work effectively in the future. To download a copy of our Blueprint, follow this link.

— Proposed Harrow Office Closure – Impact Assessment

DESCRIPTION: The report sets out the background and explains the reasons for the Land Registry Board’s proposal to close the Harrow office.
Obtained on request

— Change of Policy letter

DESCRIPTION: Policy statement (2004) relating to special arrangements with lenders about original charge deeds.
Obtained via our website

Background information for major policy proposals and decisions

The main purpose of Land Registry’s Accelerated Transformation Programme Board is to develop and resolve matters of policy pertaining to Land Registry’s future business model. The Board escalates policy matters requiring Land Registry Board consideration, outlining key issues and making recommendations where appropriate. Ultimately it is the responsibility of the Land Registry Board for all major policy issues and strategies.

Public consultations

All active and completed consultation exercises run by Land Registry can be found on our website.

Minutes of senior – level meetings

— Land Registry Boards

— Land Registry Board

DESCRIPTION: Membership, Terms of Reference, Agenda and Meeting Minutes
Obtained on request

— Executive Board

DESCRIPTION: Membership, Terms of Reference, Agenda and Meeting Minutes
Obtained on request

Note 1: Agendas will be available six weeks after the date of meetings.
Note 2: Edited minutes of meetings will be available six week after the date of meetings.
Note 3: Any paper presented to either the Land Registry Board or Executive Board for information, discussion or action, will become publicly available 24 months after the date of the paper unless there are justifiable reasons for not releasing all or part of that paper at that time.

— Business Transformation Programme Board

— Accelerated Transformation Programme Board

—    Business Effectiveness Board
—    Business Risk Board
—    Budget & Planning Board
—    Information Management Board
—    Technical Issues Board
—    Indemnity Board
—    Property Asset Management Board
—    Programme Co-ordination Group
—    Facilities Management Board

DESCRIPTION: Terms of Reference, Agenda and Meeting Minutes
Obtained on request

Internal communications guidance, criteria used for decision-making, internal instructions, manuals and guidelines

— Internal Guidance - The Land Registration Act 2002 “Library”

DESCRIPTION: Guidance for Land Registry staff on all aspects of land registration practice and procedure. The guidance is written solely for casework staff and is continuously updated and revised. Any part of the Library that is issued as a result of a request by a customer will therefore have limited currency.

As the Library holds a very substantial amount of information, it would be helpful if requestors specify the area(s) of land registration practice and procedure they require. The documents are usually displayed on an internal software system, which contains various features such as graphics, and automatic links, which cannot be replicated on paper copies.
Obtained by request - this should be made in writing to the Publication Scheme Officer or e-mail: publication.scheme@landregistry.gsi.gov.uk
Land Registry charges a fee for this service.

NOTE: Land Registry would not release any guidance intended for its staff where the release of that information would prejudice our ability to detect or prevent crime.

— Index to Land Registry Rules and Acts

DESCRIPTION: Guidance for Land Registry staff on the Rules and Acts for Land Registration
Obtained by request - this should be made in writing to the Publication Scheme Officer or e-mail: publication.scheme@landregistry.gsi.gov.uk

— Internal Information Circulars

DESCRIPTION: Staff electronic bulletin
Obtained on request

5. Our policies and procedures

Risk Management

— Management of Risk in Land Registry

DESCRIPTION: Clear policy for Land Registry employees on risk management Obtained on request

Health & Safety

— Health and Safety Handbook

DESCRIPTION: Guidance for Land Registry employees on Health and Safety Matters
Obtained on request

— Health and Safety Policy

DESCRIPTION: Policy Document for Land Registry employees
Obtained on request

— Health and Safety Policy Newsletter

DESCRIPTION: Newsletters for Land Registry staff covering a range of health and safety topics and practical advice.
Obtained on request

— Annual Health & Safety Report

DESCRIPTION: Annual reports since 2003 containing Land Registry Health and Safety information
Obtained on request

Energy & Environment

— Environmental Policy

DESCRIPTION: Policy Document (2008)
Obtained via our website

— Annual Energy and Environment Report

DESCRIPTION: Annual reports since 2002 containing Land Registry Energy and Environment information
Obtained on Request

— ISO1400 – 1 Environmental Management System Information

DESCRIPTION: Information about the Land Registry’s Environmental Policy and Management System
Obtained on request

Note: Some of the material in this document type is derived from information that we consider to contain exempt material. Where this occurs the material will clearly show where information has been withheld and explain what exemption has been applied and why. For example information may be withheld if its release would compromise the health and safety of staff or national security.

Equality & Diversity

Information relating to Land Registry’s policy on Diversity including details of  Equality Impact Assessments, Diversity Statistics and Cultural Diversity. We will not publish information about particular members of staff or other individuals.

— Equality Impact Assessments

DESCRIPTION: As a result of our Single Equality Scheme, we have started to screen our functions and policies for their relevance to diversity. All full impact assessments are published
Obtained on request

— Cultural Diversity Booklet

DESCRIPTION: A resource booklet on religious and cultural observance, belief, language and naming systems
Obtained on request

— General Diversity monitoring statistics

DESCRIPTION: Statistical information
Obtained on request

Recruitment

Details of recruitment exercises held by Land Registry including vacancy notices and summarised job descriptions.

— Management of Contract Staff Policy

DESCRIPTION: A clear statement of our policy for the engagement and management of contract staff.
Obtained on request

— Career Opportunities within Land Registry

DESCRIPTION: General information about career opportunities and brief descriptions of Registration Officer and Registration Executive posts including details of starting salaries.
Obtained via website

— Current Recruitment Exercises

DESCRIPTION: Details of current vacancies within Land Registry, contact details, starting salaries, closing dates and brief job descriptions
Obtained via website

Training

— Land Registry Qualification Information

DESCRIPTION: The Land Registry Qualification is an externally recognised qualification, aimed primarily at Land Registry staff, and specifically designed to be of direct relevance to their work. The qualification is at two levels: - The Certificate and The Diploma. The course has been open to external candidates such as conveyancing professionals.
Information about the course is available electronically or in hard copy format by contacting:
Land Registry Qualification Land Registry, Nottingham Office, Government Buildings Chalfont Drive Nottingham NG8 3RN or e-mail: qt@landregistry.gsi.gov.uk

Project services

General information and advice provided for Land Registry employees involved in project management including information about PRINCE2, OGC Gateways and project management resources available.

— PRINCE 2 - project management resources

DESCRIPTION: Template forms and logs provided to Land Registry staff to assist in project management within the Land Registry.
Obtained on request.

— Office of Government Commerce (OGC) Gateway information

DESCRIPTION: Information relating to OGC Gateway Reviews, template forms and practical assistance provided for Land Registry staff involved in project management.
Obtained on request.

Customer service

— Customer Care Policy

DESCRIPTION: Policy Document.
Obtained via our website

— Complaints - Putting Things Right

DESCRIPTION: A guide to the Land Registry Complaints Procedure.
Obtained via website

— Customers with specific needs

DESCRIPTION: Statement and practical advice.
Obtained on request

— Statement of Service Standards

DESCRIPTION: This booklet sets out our commitment to provide a high quality service to our customers and the standards of service they can expect from us.
Obtained via our website

— Land Registry Advisory Policy

DESCRIPTION: A clear statement of our policy on offering advice to our customers.
Obtained via our website

— Welsh Language Scheme (3rd Edition)

DESCRIPTION: Policy Document on the use of the Welsh Language.
Obtained via our website

Staff Policies

Staff Handbook

— Code of Conduct

DESCRIPTION: Policy Document
Obtained on request a fee will be charged for this service

Note: Some of the material in this document type is derived from information that we consider to contain exempt material. Where this occurs the material will clearly show where information has been withheld and explain what exemption has been applied and why. For example information may be withheld if its release would compromise the health and safety of staff or national security.

— Policy Statements

Policy Statement on Blame Free Culture
Policy Statement on Training & Development
Policy Statement on First Aid
Policy Statement on Risk Management
Policy Statement on Internal Communication
Policy Statement on Customer Care
Policy Statement on Publication of Board Papers
All available on request

— Single Equality Scheme

DESCRIPTION: Land Registry’s Single Equality Scheme
Obtained via our website

Records management and personal data policies

— Data Protection Policy

DESCRIPTION: Policy Document
Obtained on request

— Anti-Fraud Policy

DESCRIPTION: Policy Document
Obtained on request

— Security policies

DESCRIPTION: Policy Documents
Email usage
Passwords
Viruses
Computer usage
Internet usage
Laptop computers
Physical security
Obtained on request

—Information Fair Trader Principles

DESCRIPTION: Policy Statement (2003)
Obtained on request

— Copyright of newspaper cuttings

DESCRIPTION: Policy Document
Obtained on request

Charging regimes and policies

— Statutory and non-statutory services

Land Registry’s principal income comes from fees it charges for the provision of statutory services under the Land Registration Act 2002. The fees for statutory services are set out in fee orders.
The current fees for Land Registry services are prescribed by the Land Registration Fee Order 2009, which came into force on 6 July 2009. It provides that fees for all statutory services are paid by credit account, cheque, cash, postal order or by direct debit. The Land Registration Act 2002 also contains provisions, which enables:
Land Registry to recover charges for access to the electronic network under Schedule 5 paragraph 2 (1) of the Land Registration Act 2002 no such charges have yet been set.
Under section 105 of the Land Registration Act 2002, Land Registry can make charges for consultancy and advisory services about registration of land in England and Wales or elsewhere. This enables the Chief Land Registrar to set appropriate charges.
Land Registry operates as a trading fund and as such is required to ensure that taking one year with another, that it’s income is sufficient to meet its operating costs plus a return on the capital employed in providing those goods and services.

— Land Charges services

Fees for Land Charges services are prescribed by The Land Charges Fees Order 1990 and The Land Charges Fees Rules 1990 as amended by the Land Charges Fees (Amendment) Rules 1994. Payment may be made for these services by credit account, cheque, postal order or cash.

— Agricultural Credits

Fees for services provided by Agricultural Credits are governed by The Agricultural Credits Fee Order 1985. Fees are collected in the same way as for Land Charges services.

6. Lists and registers

Public registers and registers held as a public record

— The Open Register for England and Wales

Information collected by Land Registry as part of the core business of maintaining the Land Register for England and Wales is available as of right under the Land Registration Act 2002 and its associated Rules.

DESCRIPTION: The Register (which contains information on the address, owner and any mortgage lenders, amongst other matters) and Title Plan (showing the general boundaries) for all registered properties.

ACCESS DETAILS: This information is available on official application made in accordance with The Land Registration Rules 2003. Details are set out in Land Registry Public Guide 1 and Practice Guide 11.

COST: This information is subject to fees as set out in The Land Registration Fee Order 2009 and any subsequent Orders.

7. The services we offer

Listed below is the information Land Registry has available for our customers.

Land Registry’s regulatory responsibilities

— The Open Register for England and Wales

Information collected by Land Registry as part of the core business of maintaining the Land Register for England and Wales is available as of right under the Land Registration Act 2002 and its associated Rules.

DESCRIPTION: The Register (which contains information on the address, owner and any mortgage lenders, amongst other matters) and Title Plan (showing the general boundaries) for all registered properties.

ACCESS DETAILS: This information is available on official application made in accordance with The Land Registration Rules 2003. Details are set out in Land Registry Public Guide 1 and Practice Guide 11.

COST: This information is subject to fees as set out in The Land Registration Fee Order 2009 and any subsequent Orders.

— Historical Copies of the Land Register for England and Wales

DESCRIPTION: Superseded versions of the Register (which contains information on the address, owner and any mortgage lenders, amongst other matters) and Title Plan (showing the general boundaries) for all registered properties. Only information already stored in electronic form is available, and this may vary significantly between one property and another.

ACCESS DETAILS: This information is available on official application made in accordance with The Land Registration Rules 2003. Details are set out in Land Registry Public Guide 1 and Practice Guide 11.

COST: This information is subject to fees as set out in The Land Registration Fee Order 2009 and any subsequent Orders.

— Documents held by Land Registry which relate to an application

DESCRIPTION: All such documents as defined by section 66 of the Land Registration Act 2002,Rule 135 of the Land Registration Rules 2003 and any other applicable provisions.

ACCESS DETAILS: This information is available on official application made in accordance with The Land Registration Rules 2003. Details are set out in Land Registry Practice Guide 11. In certain circumstances it is possible to prevent documents becoming available for public inspection. Details on how to do this are contained in Land Registry Practice Guide 57.

COST: This information is subject to fees as set out in The Land Registration Fee Order 2009 and any subsequent Orders.

— Land Registration Forms

Land Registry Forms are used to obtain information, or to ask for an addition or alteration to the Register, or to represent transactions with registered land. Mandatory and optional official forms for all land registration transactions, as set out in The Land Registration Rules 2003
Land Registry forms are available to download from the website at no cost and are normally available as word documents and PDF files. To access PDF files you will need Adobe Acrobat Reader installed on your computer.

— Public Guides

Land Registry Public Guides cover a range of subjects. They are designed to assist people without specialist legal knowledge to understand the most common aspects of Land Registration. Public Guides are available to download from the website.

— Practice Guides

Land Registry Practice Guides are mainly intended for conveyancers and cover a range of topics in land registration practice and procedure. They are designed to assist solicitors and conveyancers to process transactions. Practice Guides are available to download from the website.

— Practice Bulletins
Land Registry Practice Bulletins cover transitional matters and topics with a limited lifespan and are designed for conveyancers, solicitors and customers. Practice Bulletins are available to download from the website.

— Fact Sheets
Land Registry Fact Sheets address common queries and practice on the Land Registration Act 2002. Fact Sheets are available to download from the website.

— Exempt Information Documents

DESCRIPTION: Exempt Information Documents are defined in r.136, Land Registration Rules 2003.

ACCESS DETAILS: In response to a request for an Official Copy of an Exempt Information Document, Land Registry will issue a copy of the Edited Information Document (which will not disclose the prejudicial information). If this document is not sufficient, application may then be made for a full copy. Details of how to do this and of the action Land Registry will take are contained in Land Registry Practice Guide 57.

COST: This information is subject to fees as set out in The Land Registration Fee Order 2009 and any subsequent Orders.

Land Charges and Agricultural Credits Department
General information and advice provided for customers on issues relating to the Land Charges Department and the Agricultural Credits Department.

— Computerised Land Charges Guide

DESCRIPTION: Practical information for dealing with Land Charges applications.
Obtained by request

— Guide to fees ~ Land Charges and Agricultural Credits (K242)

DESCRIPTION: A guide to fees charged by the Land Charges and Agricultural Credits Departments.
Obtained by request

— Practice Advice

Practice Guide 63 - Land Charges - Applications for registration, official search, office copy and cancellation contains information relating to the Land Charges department

DESCRIPTION: This guide gives advice about applications to Land Registry, Land Charges Department to register an interest in unregistered land, to search the index, to obtain an office copy and to cancel an entry.
Obtained via our website

— Land Registry Public Guide 10 and Public Guide 11 with particular relevance to the Land Charges Department.
Obtained via our website

— Land Charges Department Application Forms for all Land Charges transactions

Application for registration in farmer’s name Application for registration in name of an Agricultural Society Application for cancellation of an entry in the register on proof of discharge Application for a certificate that a registration has been cancelled Application for a certified copy of the memorandum filed in the Register of Agricultural Charges under the Act Application for an official search (Agricultural Credits) Application for the rectification of an entry in the register
All obtained via our website

Fee Information

— Ready Reference Guides - Information Services Fees

DESCRIPTION: Easy to use guides to Land Registry Fees
Obtained via our website

— The Land Registration Fee Order 2009

DESCRIPTION: Statutory Instrument setting out and legitimising the Land Registry Fee structure.
Obtained by downloading from the OPSI website, or a paper copy can be obtained from the Stationery Office. It is free from OPSI, but the Stationery Office will charge a fee.

— The Land Charges Fee Rule

DESCRIPTION: Statutory Instrument setting out and legitimising the Land Charges Department Fee structure.
Obtained by downloading from the OPSI website, or a paper copy can be obtained from the Stationery Office. It is free from OPSI, but the Stationery Office will charge a fee.

— Agricultural Credits Fee Order 1985

DESCRIPTION: Statutory Instrument setting out and legitimising the Agricultural Credits Department Fee structure.
Obtained from the Stationery Office who will charge a fee.

— Registration Services Fees, Information Services Fees

DESCRIPTION: Easy to use guides to Land Registry Fees
Obtained via our website

—Online Fees Calculator

DESCRIPTION: Online program to assist customers calculate the correct fee for their land registration applications
Obtained via our website

— Land Registry Direct Land Registration Fees

DESCRIPTION: Leaflet explaining the Fees charged to users of the Land Registry Direct service.
Obtained via the Land Registry Direct website

Services for members of the public

—E-Services – web pages

DESCRIPTION: Web Pages dedicated to providing general information about e-Conveyancing

— Electronic Communications Act 2000

DESCRIPTION: An Act that enables the development of e-conveyancing
Obtained by downloading from the OPSI website, or a paper copy can be obtained from the Stationery Office. It is free from OPSI, but the Stationery Office will charge a fee.

Online Services

— e-Business Services

e-Business services are available through the Land Registry portal and currently provide pre-registration and e-lodgement services for business users online, available weekdays 0700 to 2000 hours and on Saturdays 0700 to 1700 hours.
Businesses are required to register as users and to commit to conditions of use or a memorandum of understanding as appropriate and a network access agreement
Payment for services is only by variable direct debit. Costs are explained online, and in the current fee order.
Future electronic lodgement and services will be added as they become available

— Land Registry Direct (LRD)

Land Registry Direct is a service for business users providing pre-registration services online, available weekdays 0700 to 2000 and on Saturdays 0700 to 1700.
This service will close in April 2010 and is being replaced by services which are currently available through e-business services referred to above. No further users are being added to Land Registry Direct, existing users are being asked to sign up to use e-business services.
Payment for services is by credit account or variable direct debit. Costs are explained online and in our current fee order.

— Find a Property Service

Formerly known as Land Registry Online, this service is designed for the general public and provides property information in the form of PDF copies of registers and title plans online, available weekdays 0700 to 2400 and on Saturdays 0700 to 2400 hours. Customers must register as a user to obtain property information.
The service is accessed through the Land Registry portal from the Land Registry website under the Find a Property service.
Payment is by credit/debit card. Costs are explained online, and in the current fee order.

— Marketing and Sales

— Property Price Information

Data collected by Land Registry relating to residential property prices throughout England and Wales.

Price Paid Dataset

DESCRIPTION: Data collected by Land Registry relating to residential property prices throughout England and Wales. Price paid data down to address level is available from January 1995 and is updated on a monthly basis. It contains over 15 million data entries and is available to purchase on a year-by-year basis.

Standard Residential Property Price Reports

DESCRIPTION: Land Registry offers a standard report service whereby Property Price Reports showing aggregated data can now be ordered for any region, county or Local Authority District in England and Wales or any Postcode Area, District or Sector. We are able to provide separate reports for new and old properties and price bands for any quarter from 1995 to the present date.
 
— House Price Index

DESCRIPTION: Land Registry’s House Price Index is the most accurate independent house price index available. Using our data set of completed sales, it is the only index based on repeat sales. It includes figures at national, regional, county and London borough level.
You can generate lists of average house prices in any area of England and Wales for a range of months since January 1995. A price index for the area (set at 100 0n January 1995) will also be shown and you can compare any two areas

— Archive Residential Property Price Reports

DESCRIPTION: Quarterly reports from January 1995 to Dec 2006
 
All of the above are available electronically on request from our Marketing and Sales Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU
Telephone 0151 473 6137
E-mail: commercial.services@landregistry.gsi.gov.uk
Land Registry makes a charge for these services.

— Illustrative Plans

DESCRIPTION: A plan is supplied with a Search of the Index Map (SIM) if there are five or fewer titles affecting the land searched. Any more than five and the result is text only. If you deal with large or complex developments, this may not meet your needs.
Rather than piece together a plan yourself, you can use Land Registry’s Illustrative Plans Service which will provide you with a colour coded plan produced by an expert team, using latest Ordnance Survey detail. It shows the indexed extent of each title number and how they fit together.
Available electronically on request from our Marketing and Sales Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU
Telephone 0151 473 6137
E-mail: commercial.services@landregistry.gsi.gov.uk
Land Registry makes a charge for these services.

— Polygon Data (Extent and Title Information)

DESCRIPTION: Polygon Information – which has the title number embedded – can help identify all the property owned within a defined geographic area. It is supplied as a file that can be overlaid onto your Geographical Information System (GIS), thereby providing visual representation of land ownership
 This product is supplied for illustrative purpose only.
The following additional services are also available:
-    Polygon Plus – A convenient spreadsheet of definitive ownership, tenure and lender details of land within the defined area of the register which can be linked to your GIS
-    Title Plus – We provide customers with co-ordinating grid references and the official copy of title plans and/or registers in portable document format (PDF). The title plans can also be linked to your GIS system giving you immediate online access to them.
Available electronically on request from our Marketing and Sales Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU
Telephone 0151 473 6137
E-mail: commercial.services@landregistry.gsi.gov.uk
Land Registry makes a charge for these services.

— Advice and Consultancy Services

DESCRIPTION: Land Registry provides consultancy and advisory services containing a range of property datasets designed to assist the business needs of organisations about property and land, with more services being created.
The following are examples of the services currently on offer:
- Charge Validation
- Data Matching
- Online Data Matching
- Property Watch
- Connect Direct/NLIS
- Data Sync
- Requisition and Cancellation Report
- Flood Risk Indicator
- Workflow Manager
- Portfolio Consolidator

Once applied for you should receive your contract within 20 working days of our receiving your email
Request can be made to our Business Development Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU
Telephone 0151 473 6137
E-mail: commercial.services@landregistry.gsi.gov.uk
Land Registry makes a charge for consultancy and advisory services.

— Chargeable Training

— Customer training for staff and customers

Internal training programme

DESCRIPTION: Training materials are created for Land Registry staff on all aspects of land registration practice and procedure. The material is written solely for casework staff, including requirements to raise key issues with senior or legally qualified staff. The materials are continuously updated and revised. Any part of this material that is issued as a result of a request by a customer will therefore have limited currency and relevance.

Obtained by request- this should be made in writing to the Publication Scheme Officer or email publication.scheme@landregistry.gsi.gov.uk.

Customer training programme

DESCRIPTION: Land Registry has developed a range of open seminars for delivery across England and Wales. All topics are also available for delivery at company premises for up to 30 delegates. We are also developing webinar seminars and online modules on a range of topics. Details of the training programme is available on the website as an e-brochure and the costs are explained in the brochure.

The Education and Training Group at Land Registry is responsible for delivering the customer training programme. For seminar queries, including bookings and payment, please contact our Marketing and Sales Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU

Requests for existing products or seeking the development of new products can be made to our Marketing and Sales Support Team at the following address:
The Business Development Fulfilment Team
Land Registry, Birkenhead Office
Woodside Ferry Approach
Birkenhead
Merseyside
CH41 6DU
Telephone 0151 473 6137
E-mail: commercial.services@landregistry.gsi.gov.uk
Land Registry makes a charge for these services.

— Leaflets, booklets and newsletters

— A Short History of Land Registration

DESCRIPTION: Booklet containing background and historical information about Land Registry.
Obtained on request

— Complaints - Putting Things Right

DESCRIPTION: A guide to the Land Registry Complaints Procedure
Obtained via website

— Customer Newsletter - Landnet

DESCRIPTION: Magazine

— Staff Magazine - Landlines

DESCRIPTION: Staff magazine
Obtained on request

— Hearings and Disputes

The following Information for customers provides legal and procedural advice on disputes in land registration matters and hearings before the Adjudicator

Practice Guides on Disputes

Practice Guide 37 - Objections and disputes – A guide to Land Registry practice and procedures
Practice Guide 38 - Costs
Practice Guide 39 - Rectification and indemnity

Hearings and disputes are governed by two further pieces of legislation, in addition to the main Land Registration Legislation. They are:
The Land Registration (Referral to the Adjudicator to HM Land Registry) Rules 2003
The Adjudicator to Her Majesty’s Land Registry (Practice and Procedure) Rules 2003

— Media Releases

— Land Registry Events Calendar

DESCRIPTION: Calendar of upcoming events
Available electronically on request

— Press Releases

DESCRIPTION: Official press releases from Land Registry Press Office from November 1999 to the present day.
Available electronically on request