Customer Service Policies

Information about Land Registry’s policy and strategy on customer service, Charter Mark, Statements of Service Standards and the Welsh Language Scheme.

Customer Service Policy and Strategy

Title: Land Registry Customer Service Policy and Strategy Document
Description: Policy Document

Title: Welsh Language Scheme (3rd Edition)
Description: Policy Document on the use of the Welsh Language

Statement of Service Standards

Title: HM Land Registry: Statement of Service Standards
Description: This booklet sets out our commitment to provide a high quality service to our customers and the standards of service they can expect from us.

Title: Geographic Information Charter Standards Statement
Description: Statement detailing the reasons behind Land Registry adopting the Geographic Information Charter